Program/Service Designer (Asia)
Medic Mobile designs, delivers, and supports world-class software for health workers who provide care in the hardest-to-reach communities. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is secured as a human right.
By the end of 2017, Medic Mobile was supporting a network of more than 20,000 frontline health workers. In our next phase of growth, we are scaling through large partnerships and reaching out to health organizations with minimal resources. We aim to support health workers serving 100 million people between 2017 and 2021.
Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, and Kathmandu. Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized. We are searching for a Asia Regional Program/Service Designer to contribute to our team, mission, and impact.
Medic Mobile is growing! We have an opening for the following position, and would like to invite applications from qualified candidates.
Please note: this is not a graphic design or user interface (UI) design position.
Employment Status: Full time employee
Location: Kathmandu, Nepal
Reports to: Asia Design Lead
Our approach to technology development prioritizes the end users of our tools. Our practice of human-centered design begins with cultivating deep empathy for our users and understanding their needs, motivations, strengths, and priorities. These insights ensure that we’re building a tool that community health workers, nurses, patients, and Ministry of Health officials love to use, and are designing workflows that can be incorporated into daily practices to have the highest impact on the health of their communities. At Medic, we not only care about building a great product; we care what people do with it — the problems it solves, how it affects their relationships, and how it enables them to improve health outcomes. We’ve learned that context matters — the way we deploy technology tools to improve antenatal care coordination in one community may not meet the practices, culture, or infrastructure in another community.
We’re looking for a designer to help us understand the needs, priorities, and context of the communities where we work. Working closely with Medic Mobile project managers, technical leads, external implementing partners, and users, you will engage in human-centered design activities and use participatory methods to define how the Medic Mobile toolkit can improve their daily workflows and health impact of community health teams.
Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields. Their greatest strength is in empathizing with our users and thinking about how we might best serve their needs. Please note: this is not a graphic design or user interface (UI) design position.
- Plan, coordinate, conduct partner design workshops, design site visits, user design sessions/workshops and produce internal & external design reports.
- Through participatory methods, determine the best use for the Medic Mobile tools in the partner context.
- Understand and advocate for our users, and communicate their needs via workflow sketches, user personas, and user stories, and technical requirements for how the Medic system should be configured for them.
- Communicate feature requests to Medic’s product team and provide feedback on proposed changes.
- Test workflows and mockups with partners and users to understand their experience of our tools, documenting strengths as well as gaps.
- Work with Medic’s Impact team to develop impact metrics and indicators for new workflows and keep current ones up-to-date based on changing protocols.
- Analyze trends in user engagement and impact that help us determine how our workflows are faring. Share learnings with broader team to bring successful workflows to scale in other settings.
- Influence best practices for CHW training; work with Visual Designer to develop effective training materials that can be used across the team.
Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields. Formal training in design is not required.
- 3+ years work experience in a community-facing program role, particularly in reaching vulnerable communities.
- Have an understanding of health service provision/ public health systems/ community health.
- Be willing to extensively travel within South and Southeast Asia.
- Excellent written and oral communication and presentation skills in English.
- Demonstrated ability to work remotely at times, under pressure and with limited supervision.
- Valid passport to travel internationally.
- Experience in community-based field work with underserved populations, ICT4D or human-centered design or other participatory methods is strongly preferred.
Still wondering if you’re a good fit? Medic designers:
- Shift from abstract, big-picture thinking to detail-oriented and practical considerations for how we might use technology to shift outcomes in communities.
- Put thoughts on paper and use hand-sketches to show how systems work.
- Move through diverse cultural contexts with ease. People are comfortable around them.
- Are natural experimenters and have experience with or have been willing to learn simple prototyping methods to get quick feedback on ideas.
- Cultivate high levels of empathy and respect for people different than themselves.
- Extract clear insights out of complex systems and contradictory feedback.
- Think on their feet and adapt to changing circumstances.
- Are curious about the world and see opportunities instead of constraints.
- Are great listeners and skilled facilitators.
- Are storytellers and bridge-builders. They communicate what matters to people and help others empathize with each other.
- Are comfortable traveling in remote areas without modern conveniences.
- Use and learn new and different types of technology.
- Have flexibility to work with remote teammates on different time zones.
- Are confident to speak their mind, advocate for our users and ideas they believe in, have the humility to kill failing ideas as needed, the strength to push back on unrealistic timelines or move forward before concerns are sufficiently explored, etc.
If this role inspires and intrigues you, please get in touch. Please send an email with subject line: “Asia Region - Designer” and a copy of your current resume, along with a cover letter to email@example.com and cc: firstname.lastname@example.org and email@example.com.
Only shortlisted candidates will be contacted for interviews.
Applicants are encouraged to apply as early as possible, as interviews will be held on a rolling basis until the role is filled. Ideal start date is early March 2018.