Innovation Network Designer (Kenya)
Medic Mobile is growing! We have an opening for the following position, and would like to invite applications from qualified candidates.
The Community Health Innovation Network
With our partner Living Goods and Gates ITS, we are launching a groundbreaking new partnership to catalyze innovation at the intersection of technology and community health. This will be a first of its kind Community Health Innovation Network to research, test, and prove the viability of community-based technical innovations that can generate systemic breakthroughs in how healthcare is delivered in the developing world. New technologies such as non-invasive diagnostics, smartphone enabled testing, growth monitoring, and biometrics show immense potential to transform healthcare delivery, but it is not enough to examine them as hypotheticals in a controlled lab; we must test, refine, and iterate them in the real world, in real time. The Innovation Network will act as the staging ground to identify, inform, and test high potential technologies.
As Senior Designer for the Innovation Network, you will lead the user research, persona development, requirements gathering, workflow design, user testing and validation. Coordinating closely with the Living Goods Innovation Director and Medic Mobile’s Senior Researcher, you will engage in human-centered design activities and use participatory methods to include users and stakeholder in the design process. You will package user insights, produce design documentation, and inform best practices of the new tools and workflow for external audiences and application in different settings.
- Employment Status: Full Time
- Location: Nairobi, Kenya
- Position Title: Senior Designer
- Reports to: Africa Design Lead
How We’re Different
Our approach to technology development prioritizes the end users of our tools. Our practice of human-centered design begins with cultivating deep empathy for our users and understanding their needs, motivations, strengths, and priorities. These insights ensure that we’re building a tool that community health workers, nurses, patients, and Ministry of Health officials love to use, and are designing workflows that can be incorporated into daily practices to have the highest impact on the health of their communities. At Medic, we not only care about building a great product; we care what people do with it — the problems it solves, how it affects their relationships, and how it enables them to improve health outcomes. We’ve learned that context matters — the way we deploy technology tools to improve antenatal care coordination in one community may not meet the practices, culture, or infrastructure in another community.
- Design and document new workflows, user personas, user stories and dashboards, iterating with project team, partner, users, and design team.
- Plan, coordinate, conduct partner design workshops, design site visits, user design sessions/workshops and produce internal & external design reports.
- Lead in translating design findings into tech specifications.
- Communicate product feature requests needed to support the proposed workflow; work with product team to scope and test proposed solutions.
- Participate in discussions to advance Medic Mobile’s product roadmap.
- Provide written and verbal feedback in Slack channels, on design calls, and in product specs for new features and UI changes. Source feedback from other teammates as requested, including facilitating team design sessions.
- Plan, coordinate and conduct fieldwork to test mockups and design concepts with partners and users. Document observations and insights of how they interact with the product to understand the experience of existing tools, documenting strengths as well as gaps.
- Work with Impact team to develop impact metrics and indicators for new workflows and keep current ones up-to-date based on changing protocols. Analyze trends in user engagement and impact that help us determine how our workflows are faring.
- Influence best practices for CHW training; working with Visual Designer to develop effective training materials that can be used across the team.
- Share learnings from with broader team to bring successful workflows to scale in other settings.
Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields. Formal training in design is not required.
- Have legal work permits for Kenya.
- 5+ years work experience on a product team conducting user experience research and testing OR in a community-facing program role, particularly in reaching vulnerable communities
- Have an understanding of health service provision/ public health systems/ community health.
- Be willing to extensively travel within East Africa.
- Excellent written and oral communication and presentation skills in English and Swahili.
- Demonstrated ability to work remotely, under pressure and with limited supervision
- Valid passport to travel internationally.
- Experience in community-based field work with underserved populations or with ICT4D is strongly preferred.
- In addition to software tools, experience designing, testing, or implementing hardware tools, such as medical diagnostics or other devices, is a nice-to-have.
- Not be afraid of putting thoughts on paper using hand-sketches of how systems work.
- Shift from abstract, big-picture thinking to detail-oriented and practical designs.
- Move through diverse cultural contexts with ease. People are comfortable around you.
- Be a natural experimenter and have experience with or are willing to learn simple prototyping methods to get quick feedback on ideas.
- Cultivate high levels of empathy and respect for people different than you.
- Extract clear insights out of complex systems and contradictory feedback.
- Think on their feet and adapt to changing circumstances.
- Be curious about the world and see opportunities instead of constraints.
- Be a great listener and a skilled facilitator.
- Be a great storyteller and bridge-builder. You can communicate what matters to people and help others empathize with each other.
- Be comfortable traveling in remote areas without modern conveniences.
- Be comfortable using and learning new and different types of technology.
- Have flexibility to work with remote teammates on different time zones.
- Have confidence to speak their mind, advocate for our users and ideas you believe in, the humility to kill failing ideas as needed, the strength to push back on unrealistic timelines or move forward before concerns are sufficiently explored, etc.
If this role inspires and intrigues you, please get in touch. Please send an email with subject line: “Africa Region - Senior Designer Innovation Network” and a copy of your current resume, along with a cover letter to email@example.com and copy firstname.lastname@example.org and email@example.com Only shortlisted candidates will be contacted for interviews.
Applicants are encouraged to apply as early as possible, as interviews will be held on a rolling basis until the role is filled. Ideal start date is in early January 2018.