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People Operations Manager


Medic Mobile (MM) designs, delivers, and supports software for health workers providing care in the hardest-to-reach communities. We envision a world where community health workers (CHWs) are supported as they provide care for their neighbors. MM and our partners have proven that high-quality care can be provided through integrated, community-based health systems. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more.

At the end of 2017, Medic Mobile was supporting a network of more than 20,000 frontline health workers. In our next phase of growth, we are scaling through large partnerships and reaching out to health organizations with minimal resources. We aim to support health workers serving 100 million people between 2017 and 2021.

Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, and Kathmandu. Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized. We are searching for a People Operations Manager to contribute to our team, mission, and impact.

Position Details

We are seeking a People Operations Manager to support our high-performing, mission-driven team. The People Operations Manager will serve in a key role as a member of the strategy team. The role will act as a partner to managers, supporting people across the organization. The People Operations Manager will own and execute on priority projects, such as improving recruitment and retention systems, enhancing performance management systems, and creating an environment where our people thrive and meet goals.

We are looking for a candidate who is passionate about our mission and committed to making sure Medic Mobile remains an exceptional place to work. The People Operations Manager will be joining our team of over 80 professionals with decades of experience in community health, human-centered design, engineering, and public-private partnerships. We have successfully recruited people with a a range of skills to this mission, from data scientists to visual designers and nurses – the People Operations Manager will support a global, diverse, and entrepreneurial team. This is a unique opportunity to build our people operations practices and systems, creating an environment where staff grow with Medic Mobile over time.

This role will report to Medic Mobile’s Chief Operating Officer. The People Operations Manager will be based in the  US (San Francisco, New York, or Atlanta preferred), or in our offices in Nairobi or Kathmandu, with up to 15% travel to our regional offices. We are looking for professionals who combine strong leadership skills with good humor, flexibility, patience, and a humble approach to service.

Key Responsibilities

Culture, Management, Retention

  • Work with leadership on organizational design and change management, to help maintain a high-performing, motivated, and impactful team
  • Foster superior performance and accelerated professional growth for all teams and colleagues
  • Manage our employee handbooks, HR resources, technology platforms, and intranet to ensure that all staff have easy access to appropriate policies and support in a timely manner
  • Continually monitor and (when necessary) improve upon compensation and benefits package to remain competitive
  • Coach teams and colleagues on the effective utilization of Asana, Objectives & Key Results (OKRs), 1:1s, and other staples of Medic’s management system
  • Professionalize, digitize, and accurately maintain all administrative systems within people operations (i.e. employee files / data, leave, etc.)
  • Seek, select, and coordinate external expert support for legal issues or other special topics
  • Serve as the global voice for all HR and talent-related issues, to the organization and leadership
  • Build practical systems to ensure health and safety of staff
  • Collaborate with leadership to identify and address training and development needs to roll out to staff


  • Act as a partner to hiring managers across Medic Mobile and coach them on Medic Mobile’s hiring procedure and benefits for new teammates
  • Conduct initial interviews / screenings for certain positions as determined by COO
  • Broaden Medic Mobile’s recruitment pipeline, focused on finding regional technical talent
  • Manage onboarding and offboarding processes for all incoming / outgoing team members

Key Requirements

  • Bachelor’s degree in HR, public administration, international development or related field  
  • Graduate experience in HR management, organizational psychology or public administration considered a plus
  • 6+ year(s) of work experience and a demonstrated passion for staff development
  • Exceptional empathy. Must have above average emotional intelligence and experience supporting a diverse group of individuals
  • Strong project management skills and ability to manage tight deadlines and multiple time sensitive tasks simultaneously
  • Demonstrated ability to create safe space and solicit honest feedback from diverse groups
  • Proven ability to build relationships and deepen connections with people across nationalities, cultures, genders, and generations
  • Ability to thrive in a fast past workplace with limited resources
  • Experience with remote team management and human resources strategy
  • Demonstrated passion for building teams, finding talent, building relationships and tackling challenging people-related issues

Applicants should submit a cover letter that outlines their interest and experience, a resume, and a professional writing sample to Applications without all three components will not be considered. We are aiming to fill this role immediately and applications will be reviewed on a rolling basis.

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