Regional Designer (East Africa)
Medic Mobile believes in global health equity made possible through well-connected, coordinated health systems. Our technologies leverage low-cost mobile platforms and connect people at every level of the health system – from clinicians to community health workers to patients. After seven years, we now work with more than 60 international and local partners across 23 countries in Africa, Asia, North America, and South America. We have partnered with NGOs, Ministries of Health, the CDC, and private networks of clinics with support from the World Bank, USAID, the US State Department, corporate foundations, family foundations, mobile network operators, academic institutions, and others. The results have continued; we estimate our programs change how healthcare is delivered to 800,000 people annually in challenging settings around the world.
We have an opening for the following position, and would like to invite applications from qualified candidates.
Africa Regional Designer (East Africa)
Employment Status: Fixed term contract
Duration: 6 months
Location: Nairobi, Kenya
Reports to: Africa Regional Director and Chief Design Officer
Our team is spread around the world and we need someone who enjoys working virtually, is passionate about Medic Mobile's mission, and is excited to join a dynamic, growing team.
Our approach to mHealth prioritizes the end users of our technology tools. This practice of human-centered design* begins with cultivating deep empathy for our users and understanding their needs, motivations, strengths, and priorities. These insights ensure that we’re building a tool that community health workers, nurses, patients, and Ministry of Health officials love to use, and are designing workflows that can be incorporated into daily practices to have the highest impact on the health of their communities.
As Regional Designer, your primary role is understanding the needs of our users and partners. For every project, we must learn how the health system in that context works and where our tools will fit in to have an impact. Medic has a toolkit of mobile and web tools; it will be your job to help select the best tool for the user, determine the information that is most important to them, and work with them to decide how they can use Medic to make a difference in their communities. To do this, you will shadow health workers on their home visits and in their facilities, facilitate participatory design sessions, and generate user profiles and stories. At Medic, we not only care about building a great product; we care what people do with it — the problems it solves, how it affects their relationships, and how it enables them to improve health outcomes. We’ve learned that context matters — the way we deploy technology tools to improve antenatal care coordination in one community may not meet the practices, culture, or infrastructure in another community.
Additionally, you will be joining a global team of designers in Africa, Asia, and the U.S. to share learnings. Your insights will inform new features and updates to the product. As you are the voice of the user, you will advocate for what is important to them. You will also have the chance to conduct feedback sessions on new aspects of the product. You will work closely with visual designers, however this is not a user experience (UX) or user interface (UI) design position.
The primary focus of this role is:
- help us get to know our users, configure our product to fit service delivery workflows within a particular health context,
- perform design investigations into new product feature requests.
- support our project managers and partners in conducting high-quality design research as design is a shared core competency at Medic.
- create design tools and templates to assist teammates be equipped to carry out design work
- coach teammates through our design process before, during, and after project deployments,
- run workshops directly with end users to prototype potential workflows,
- conduct user experience testing on new product features, and contribute insights to our product roadmap.
As an Africa Regional Designer, you:
- are not afraid of putting thoughts on paper using hand-sketches of how systems work.
- can shift from abstract, big-picture thinking to detail-oriented and practical designs.
- can move through diverse cultural contexts with ease. People are comfortable around you.
- cultivate high levels of empathy and respect for people different than you.
- can extract clear insights out of complex systems and contradictory feedback.
- are able to think on your feet and are adaptable to changing circumstances.
- see opportunities instead of constraints.
- are a great listener and a confident facilitator.
- are a great storyteller and bridge-builder. You can communicate what matters to people and help others empathize with each other.
- have a curiosity for our world and are comfortable traveling in remote areas without modern conveniences.
We believe that design is a frame of mind. Our designers have backgrounds in public health, sociology, anthropology, technology, and other diverse fields, including design! We’re most interested in how you relate to people to solve problems. Formal training in design is not required.
- 3-5 years work experience on a product team conducting user experience research and testing OR in a community-facing programs role, particularly in reaching vulnerable communities
- Have some understanding of health service provision/ public health systems/ community health
- Excellent written and oral communication and presentation skills
- Willingness to learn and flexibility to work across a multi disciplinary and remote team
- Demonstrated ability to work remotely, under pressure and with limited supervision
- Comfortable using different types of technology
- Ability to articulate complex information clearly and concisely
- Valid passport to travel internationally
Experience in community-based field work with underserved populations or with ICT4D is strongly preferred.
This position is based in Nairobi, Kenya
- Candidates must have legal authorization (work permit) to work in Kenya
- Significant regional and international travel up to 60% is required
- This is a 6 month fixed term contract position with possibility of extension
To apply, please submit a CV and cover letter with a short story of any interaction you have had with HCD and ICT4D to firstname.lastname@example.org with ‘Regional Designer - Nairobi’ in the subject line. Please cc: email@example.com & firstname.lastname@example.org
We will be interviewing on a rolling basis. The ideal start date for this position is July 2017.
*For more info on human-centered design: http://www.designkit.org