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Senior Researcher


Medic Mobile (MM) designs, delivers, and supports software for health workers providing care in the hardest-to-reach communities. We envision a world where community health workers (CHWs) are supported as they provide care for their neighbors. MM and our partners have proven that high-quality care can be provided through integrated, community-based health systems. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more.

At the end of 2017, Medic Mobile was supporting a network of more than 20,000 frontline health workers. In our next phase of growth, we are scaling through large partnerships and reaching out to health organizations with minimal resources. We aim to support health workers serving 100 million people between 2017 and 2021. Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, Kathmandu, and a Research Lead based in Seattle.

Our research archive includes more than 50 publications, including 32 peer-reviewed articles and a range of technical reports and white papers. We've conducted extensive human-centered design research and we're supporting the Muso team to conduct one of the world's largest community health randomized controlled trials (RCTs). More about this work is available on our Research page.

Position Details

We are seeking a Senior Researcher to support our high-performing, mission-driven team. The Senior Researcher will lead key in-house studies and coordinate strategic research partnerships with University-based labs and other institutions. This role calls for demonstrated research skills, high technical aptitude and the ability to conceptualize and execute studies of strategic significance for Medic Mobile and for our mission of global health equity. This will entail being active in the global digital health or/and ICT4D research communities, leveraging broad strategic awareness of the global health field and technical ecosystem in which Medic Mobile operates, and achieving a high standard of rigor in the research activities outlined below.

Succeeding as a Senior Researcher at Medic Mobile will require you to be a constant champion of impactful research among co-workers and external partners, while staying frank and humble about the real limits of research and technology as solutions to human suffering. The Senior Researcher will be joining our team of over 80 professionals with decades of experience in community health, human-centered design, engineering, and public-private partnerships. We have successfully recruited people with a a range of skills to this mission, from data scientists to visual designers and nurses – the Senior Researcher will need to operate nimbly within existing systems and boost the capacity of a global, diverse, and entrepreneurial team. The right person for this role will thrive in our mission of global health equity and the opportunity to advance the best of science and innovation in communities facing the highest burdens of poverty and disease.

This role will report to Medic Mobile’s co-founder and Research Lead Isaac Holeman, who is based in Seattle. Being co-located with Medic Mobile staff in Seattle, San Francisco, Nairobi or Kathmandu is preferred, though this role is location-flexible and may entail up to 30% travel to research sites. We are looking for a team member who combines strong research and technical skills with good humor, flexibility, patience, and a humble approach to service.

Key Responsibilities 

  • Cultivate a pipeline of research ideas and opportunities by relating grounded health system insights to findings from the peer-reviewed and grey literatures, awareness of the technical ecosystem and informal conversations with a network of industry and academic research labs. Work with Medic Mobile’s Research Lead to curate these ideas into a focused research roadmap.
  • Review the relevant academic literature and make it actionable for the Medic Mobile team, whether through targeted conversations, internal concept notes or publishable literature reviews.
  • Conduct pragmatic and groundbreaking human-centered design research, in partnership with Medic Mobile’s design, software development and implementation teams. Explore a  range of health system strengthening innovations, from new technologies to new models of data-driven care that strengthen the role of community health workers.
  • Conduct evaluations or/and coordinate independent/external evaluations of Medic Mobile’s interventions. Leverage findings to inform our work and to secure resources for scaling up successes.
  • Stay productively embedded in a well-established innovation process, filling in gaps with a generous attitude of teamwork, mentoring more junior co-workers, and raising the bar for credible, insightful and compelling documentation.
  • Manage the research process from end to end, serving as lead investigator or light-touch collaborator as the situation demands, securing necessary ethical approvals, publishing articles and providing technical support or advocacy to scale up important findings.
  • Maintain relationships and credibility with funders (e.g. NIH, USAID, Gates) and the ICT4D and digital health research communities, identify new resources to support research, write proposals to secure new projects and working relationships.

Key Requirements

  • PhD or comparable education and research experience in a design-oriented engineering field such as human-centered design, human-computer interaction, information systems, computer science, CSCW, ICTD, or a health research or international development field with expertise in digital health, mHealth, eHealth, community health or implementation science.
  • A track record of conducting independent research, demonstrated by peer-reviewed first author publications in relevant journals or academic conferences.
  • An interest in writing design reports and white papers as well as publishing in peer-reviewed venues where Medic Mobile and our partners are active, including for example ICTD, COMPASS, CSCW, CHI, JMIR, and global health and implementation science journals such as PLOS ONE, BMJ Innovations, the Journal of Global Health and Global Health: Science and Practice.
  • Familiarity with a range of research methods that span the innovation process, from literature review and exploratory fieldwork to participatory prototyping and evaluation of technical feasibility, intervention usability or/and health outcomes.
  • A track record of (or interest in) multidisciplinary collaboration involving partners whose research methods are as diverse as ethnography, RCTs and advanced machine learning techniques.
  • Experience with relatively independent travel for work with global health, international development, humanitarian or other relevant social justice organizations in low resource settings.
  • Ability to manage project schedules and thrive in a fast paced workplace with limited resources, where considerations of scientific rigor always must take into account pragmatic relevance and research impact.  

Applicants should submit a cover letter that outlines their interest and experience, a resume including publication history, and 1 or 2 relevant publications to Please be sure to include the words “Senior Researcher” in the subject line, and note that applications without all three components will not be considered. We are aiming to fill this role soon and applications will be reviewed on a rolling basis.

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